FREQUENTLY ASKED QUESTIONS

General

Where can I download Vouch?

Vouch is available in the App Store on your iOS device!

How does Vouch work?

After a single person joins Vouch, they invite their trusted friends and family to Vouch for them. Once friends have connected on Vouch, they can support each other through leaving Vouches on each other's profiles and chatting about matches and date ideas. Singles can add a bio and photos from Facebook albums and swipe through profiles of other singles in their area.

Is Facebook the only way to sign up?

Yes, Vouch currently requires Facebook to authenticate your identity and pull important information like your name, age, and Facebook friends to help create your profile. We're planning to incorporate sign up via phone number verification in the near future.

How can I change my name, gender, or age?

We pull your name directly from Facebook; however, you can set your age and gender when setting up your dating profile. Remember, honesty is the best policy.

Vouchers

How do I help set up my friends?

Hop on the app, add single friends from Facebook or accept their requests to Vouch for them. Then, you can go into their profile to vouch for them. You can also chat with friends to give them date ideas and chat recommendations.

As a Voucher, am I limited by location?

No, when Vouching for a single friend, you can be located anywhere so long as that friend’s location has been identified and stored in our system.

Singles

How do I get matches?

You, a single person, can invite friends or family members you trust most to join the app as your “Vouchers.” Once you've built your profile, you can swipe through other singles in your area to find matches. If you like someone that likes you, you'll be matched.

Your Vouchers can chat with you to give you tips and support and leave their own little bios (“Vouches”) about you for people to see on your profile.

How do I add Vouchers?

Simply go to the Vouch screen by tapping the center icon at the top of the screen, and if you have not connected with any friends, tap the plus sign at the bottom left of the screen. If you have already connected with one or more friends, tap the photo of your friend in the lower right corder, and then tap the plus sign at the top of your friends list. If a friend has requested to vouch for you, you’ll see a button for New Requests to the right of 'My Vouchers.'

How can I add photos?

You can upload up to five photos by going to your profile, tapping on the edit icon on the upper right of your profile photo, then tapping on the empty photo slots. You'll then be able to import any photos you like from Facebook. You’ll be able to see how many of your Vouchers like each one of your photos in the lower left corner of each photo.

How can I change my profile photo?

The first photo in everyone’s profile is their primary profile photo. While editing your profile, simply drag any photo to the first (far left) position in your collage of photos. Everyone will now see this as your profile photo.

How can I delete a photo?

You can delete any photo by going to your profile, tapping on the edit icon on the upper right part of your profile photo, and the photo you want to remove.

Am I able to view my profile how it’s shown to others?

Yes. You can view your own profile by tapping on your photo on the profile screen. Tap on your Vouchers at the bottom of your profile to view their Vouches.

Do my Vouchers have to be the same gender as me?

No, you can ask a friend or family member of any gender to Vouch for you.

How do I report someone?

To report someone, simply go to the person’s profile, tap the ellipsis in the upper right of the screen, and tap Block/Report person at the bottom. We’ll review the report as soon as possible.

Can I remove someone from my matches?

Yes. Simply tap on the person you want to unmatch with, and then tap the ellipsis in the upper right corner of the screen. You’ll then see an option to unmatch with that person. Tap to confirm and you’ll be unmatched.

 
 
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