FREQUENTLY ASKED QUESTIONS

General

Where can I download Vouch?

Vouch is available in the App Store on your iOS device or in the Google Play Store on your Android device!

How does Vouch work?

After a single person joins Vouch, they invite their trusted friends and family to become their Vouchers. Singles can add a bio and photos from Facebook albums and swipe through profiles of other singles in their area. Once they match up with someone, their Vouchers are notified and get to decide whether it's a good fit.

Once a match is unlocked, singles have 24 hours to start chatting before their conversation expires. Single users can restart an expired conversation through a one-time in-app purchase.

Is Facebook the only way to sign up?

Yes, Vouch currently requires Facebook to authenticate your identity and pull important information like your name, age, and Facebook friends to help create your profile.

How can I change my name, gender, or age?

We pull your name, gender, and age information directly from Facebook. To change any of this, simply change that information on Facebook. Remember, honesty is the best policy.

Vouchers

How do I help set up my friends?

Hop on the app, add single friends from Facebook or accept their requests to Vouch for them. Then, you can go into their profile to vouch for them and like the photos they've uploaded. Once your single friend swipes right on someone who also likes your friend, you and their other Vouchers get to decide whether it's a good match.

When swiping for a friend, what are the three buttons at the bottom of the screen?

Undo - This allows a Voucher to undo their last swipe. You can only undo a swipe left.

Share - This allows a Voucher to share a profile with another single friend that might be a better fit.

Favorite - This feature allows a Voucher to favorite a profile they really like. If your single friend has been favorited by a Voucher, you'll see a star under the profile of their single friend.

As a Voucher, am I limited by location?

No, when Vouching for a single friend, you can be located anywhere so long as that friend’s location has been identified and stored in our system.

Singles

How do I get matches?

You, a single person, can invite friends or family members you trust most to join the app as your “Vouchers.” Once you've built your profile, you can swipe through other singles in your area to find matches. If you like someone that likes you, a locked match is made and your Vouchers get to decide whether it's a good fit.

Your Vouchers can like your photos so you know which ones work best, chat with you to give you tips and support, and leave their own little bios (“Vouches”) about you for people to see on your profile. Note, you cannot get matches without one of your Vouchers' approval. Once one of your Vouchers approves, the rest is up to you.

How do I add Vouchers?

Simply go to your profile by tapping the left icon at the top of the screen, and tap Add More Vouchers. If a friend has requested to vouch for you, you’ll see a button for New Requests to the right of 'My Vouchers.'

How can I add photos?

You can upload up to five photos by going to your profile, tapping on the edit icon on the upper right of your profile photo, then tapping on the empty photo slots. You'll then be able to import any photos you like from Facebook. You’ll be able to see how many of your Vouchers like each one of your photos in the lower left corner of each photo.

How can I change my profile photo?

The first photo in everyone’s profile is their primary profile photo. While editing your profile, simply drag any photo to the first (far left) position in your collage of photos. Everyone will now see this as your profile photo.

How can I delete a photo?

You can delete any photo by going to your profile, tapping on the edit icon on the upper right part of your profile photo, and the photo you want to remove.

Am I able to view my profile how it’s shown to others?

Yes. You can view your own profile by tapping on your photo on the profile screen. Tap on your Vouchers at the bottom of your profile to view their Vouches.

Do my Vouchers have to be the same gender as me?

No, you can ask a friend or family member of any gender to Vouch for you.

How do I report someone?

To report someone, simply go to the person’s profile, tap the ellipsis in the upper right of the screen, and tap Block/Report person at the bottom. We’ll review the report as soon as possible.

Can you remove someone from your matches?

Yes. Simply tap on the person you want to unmatch with, and then tap the ellipsis in the upper right corner of the screen. You’ll then see an option to unmatch with that person. Tap to confirm and you’ll be unmatched.

Is there a time frame for beginning the conversation?

Yes, you have 24 hours to contact a Match. Remaining time is indicated by a red timer around a match. Don’t worry. If you miss your chance, you can restart a conversation after the timer has expired through a one-time in-app purchase.